NightKeeperBefore you leave your manager: whose account holds your listing and reviews
Thinking of leaving the manager who runs your listings? Find out first which account each of your listings is on: on Airbnb, the reviews show on the listing owner's profile, so that one answer decides what you keep.
This kit isn't legal advice, and we never contact your manager, Airbnb or Vrbo for you: you take every step yourself. If your contract with your manager says something different, your contract and the platforms' own rules decide.
1. Check which account each listing is on
Airbnb shows guest reviews on the profile of the account that owns the listing, so this is the first thing to find out.
- Airbnb: sign in to your own Airbnb account (not your manager's) and open Listings. Seeing the listing there, or opening its co-host settings, doesn't settle it: a co-host with full access can do both. The test is co-host payouts: only the listing owner can set up or change what a co-host is paid. If your account can set up or edit a co-host's payout on the listing, the listing is on your account: you're its listing owner, the one whose profile shows the reviews. If it can't, that doesn't prove the listing is someone else's, because Airbnb limits co-host payouts in some places. If the listing has no co-host, or your account can't set up a payout, choose C and ask Airbnb support, and your manager in writing, which account the listing is on. Source: How co-host payouts work (Airbnb Help 3389), last checked 2026-10-04; Regional limitations for co-host payouts (Airbnb Help 3767), last checked 2026-10-04; Primary Hosts: An introduction (Airbnb Help 1536), last checked 2026-10-04; Remove a co-host from your listing (Airbnb Help 1632), last checked 2026-10-04.
- The name shown as host on the listing isn't proof: Airbnb lets a co-host be shown as the primary host. Check from inside your own account as above. Source: Primary Hosts: An introduction (Airbnb Help 1536), last checked 2026-10-04.
- Vrbo: sign in to your own Vrbo account and look for the listing. If it isn't there, ask your manager in writing which account it's on. For moving a property to a new manager or owner, Vrbo points to its Property Sale and Host Transition Policy; read it and ask Vrbo support about your case. Source: About transferring a listing to a new owner (Vrbo help), last checked 2026-10-04.
2. What your answer means
A. On my own account (my manager is a co-host or user)
Good news: the listing and its reviews are yours. Do these in order:
- Confirm the payouts go to your own payout method: in Airbnb, Menu > Account settings > Payments > Payouts. As the listing owner you also control what your manager is paid as a co-host. Source: Choose a default payout method (Airbnb Help 1315), last checked 2026-10-04; How co-host payouts work (Airbnb Help 3389), last checked 2026-10-04.
- Connect the listing to your own Hospitable account (Settings > Channel connections > Connect with Airbnb), then connect Hospitable here. If your manager's software is connected to your Airbnb account, it has to be disconnected first, and an Airbnb account can be connected to only one Hospitable account. Source: How to Connect an Airbnb Account (Hospitable help), last checked 2026-10-04.
- Remove your manager's co-host access: Listings > the listing > Listing editor > Co-hosts > your manager > Remove co-host. A removed co-host isn't paid for bookings that start after they're removed. Source: Remove a co-host from your listing (Airbnb Help 1632), last checked 2026-10-04.
- Confirm the reviews still show on the listing: they belong to the listing owner, so on your own account they stay with it. Source: Primary Hosts: An introduction (Airbnb Help 1536), last checked 2026-10-04.
B. On my manager's account
The reviews sit with your manager's account. Airbnb shows guest reviews only on the listing owner's profile, and accounts, bookings and ownership can't be merged or transferred between accounts. We can't promise that any review will move. Source: Primary Hosts: An introduction (Airbnb Help 1536), last checked 2026-10-04; Merging accounts or transferring ownership (Airbnb Help 1431), last checked 2026-10-04.
What the platforms' own help pages confirm:
- Ask Airbnb support about your own case; only Airbnb can say what's possible for your listing. Source: Merging accounts or transferring ownership (Airbnb Help 1431), last checked 2026-10-04.
- Bookings already made stay with the account they were made on: Airbnb can't transfer reservations to another host or account. Source: Merging accounts or transferring ownership (Airbnb Help 1431), last checked 2026-10-04.
- On Vrbo, read its Property Sale and Host Transition Policy and ask Vrbo support about your case. Source: About transferring a listing to a new owner (Vrbo help), last checked 2026-10-04.
C. I'm not sure
Do the account check above, or ask your manager in writing which account each listing is on; then come back and choose your result.
3. Before you tell your manager
Fill this in for yourself first:
- Notice period and fees in your contract. How much notice does your contract ask for, and is there a fee for leaving?
- Who owns the photos and the listing text. Check your contract: some managers own the photos they paid for.
- Reservations already booked through your manager. Which stays are already booked, and who handles them until checkout?
- Keys, lockbox and smart-lock access to change. Every key, lockbox, gate, alarm and smart-lock code your manager knew.
- Cleaner and vendor relationships. Which cleaners and vendors work for you directly, and which through your manager?
- The final payout split. What your manager is owed for stays before the switch, and when it's paid.
4. After you switch
Change every door, lockbox, gate and alarm code your manager knew, and the codes on any smart lock. In NightKeeper you update each one in your encrypted code store, and we remind you until they're all changed.